Terms of Use and Service Provision

2.1. AZMEMORIA provides services for the creation and maintenance of digital memorial pages dedicated to the memory of deceased persons.

2.2. The services include: creation of a memorial page with photographs, biography and life story; publication of the page on the Internet at a unique address; production and delivery of a physical QR plate for installation on a gravestone; provision of access to the page via a QR code.

2.3. The exact list of services, their scope and cost are indicated on the Website and in the order confirmation.

2.4. The Provider is entitled to engage third parties for the provision of individual services (plate production, delivery, hosting).

2.5. The Provider is entitled to change the functionality of the Website and the list of services, notifying the Customer via the Website or email.

3.1. The memorial page is created on the basis of information and materials provided by the Customer.

3.2. The Customer independently determines the content of the page: photographs, texts, dates, biographical information.

3.3. The page is published at a unique address of the form azmemoria.com/name-surname.

3.4. Access to the page may be open (public) or restricted at the Customer's discretion.

3.5. The Customer receives access to page management (control panel) for making changes.

3.6. The Provider is entitled to place technical information and service links on the page.

3.7. The page must not contain information contrary to the legislation of the Republic of Azerbaijan.

4.1. The Provider guarantees the storage of the memorial page for 10 (ten) years from the moment the page is activated.

4.2. The storage guarantee means that the page will be available on the Internet at its address during the specified period, provided that the Customer complies with these Terms.

4.3. After the 10-year period expires, the Customer may extend the storage under new conditions published on the Website.

4.4. The storage guarantee does not apply where the page is removed at the Customer's request, by court decision, or due to the Customer's breach of these Terms.

4.5. The Provider takes reasonable measures to back up data, but does not guarantee the absence of technical failures.

4.6. In the event of the Provider ceasing its activities, it undertakes to notify Customers at least 60 days in advance and to provide the ability to export page data.

5.1. The physical QR plate is covered by a 10 (ten) year guarantee from the moment the plate is handed over to the Customer.

5.2. The guarantee covers the material from which the plate is made and the quality of the applied QR code.

5.3. The guarantee does not cover mechanical damage resulting from improper installation, vandalism, natural disasters or other external influences.

5.4. A warranty case is confirmed by photographs of the damaged plate sent by the Customer to the support address. The Provider is entitled to request the return of the damaged plate.

5.5. In the event of a warranty case, the Provider undertakes to produce and hand over a new plate to the Customer within no more than 30 days from the confirmation of the warranty case.

5.6. Delivery of the new plate is carried out at the Provider's expense.

6.1. Installation of the QR plate on the gravestone is carried out by the Customer independently or with the involvement of specialised organisations.

6.2. The Provider does not provide gravestone installation services and is not responsible for the quality of installation.

6.3. Before installation, the Customer must ensure that the installation of the plate does not contradict cemetery rules and legislation.

6.4. The Provider provides installation recommendations together with the order.

6.5. The Provider is not responsible for damage to the plate during installation.

7.1. An order is placed through the Website by filling in the order form and making payment.

7.2. After placing an order, the Customer receives a confirmation at the specified email address.

7.3. An order is deemed accepted from the moment the Provider receives payment in full.

7.4. The Customer undertakes to provide accurate data when placing an order.

7.5. The Provider is entitled to refuse to fulfil an order if the data provided does not allow the order to be fulfilled.

7.6. The Customer is responsible for the accuracy of the data provided, including the delivery address.

7.7. Changes to an order after payment are possible in agreement with the Provider.

8.1. The Customer undertakes to use the Website and services in accordance with these Terms and the legislation of the Republic of Azerbaijan.

8.2. The Customer undertakes to provide accurate information during registration and order placement.

8.3. The Customer undertakes not to transfer access to the page control panel to third parties.

8.4. The Customer undertakes not to use the Website to post illegal content.

8.5. The Customer undertakes not to take actions aimed at disrupting the operation of the Website.

8.6. The Customer undertakes not to copy or use Website materials for commercial purposes without the Provider's consent.

8.7. The Customer undertakes to pay for services in a timely manner in accordance with the selected tariff.

9.1. The Customer confirms that he or she is a relative of the deceased or a person authorised by the relatives of the deceased to create the memorial page.

9.2. The Customer guarantees that the creation of the memorial page does not violate the rights and legitimate interests of other persons.

9.3. The Provider is entitled to request documents confirming the Customer's authority in the event of a dispute.

9.4. In the event of justified objections from the relatives of the deceased, the Provider is entitled to suspend access to the page until the dispute is resolved.

10.1. The Customer bears full responsibility for the content of the memorial page, including the accuracy of the information posted.

10.2. The Provider does not verify the accuracy of information posted by the Customer.

10.3. The Provider is entitled to remove content that violates legislation or these Terms without prior notice.

10.4. The Customer undertakes to compensate the Provider for losses arising in connection with the posting of illegal content.

11.1. The Customer guarantees that he or she holds all necessary rights to the photographs and other materials posted on the memorial page.

11.2. By posting materials on the page, the Customer grants the Provider a non-exclusive licence to store, process and display them within the framework of service provision.

11.3. The Provider does not claim copyright on materials posted by the Customer.

11.4. At the Customer's request, materials may be removed from the page in accordance with Section 18 of these Terms.

12.1. The Website may provide the ability to maintain a family genealogical tree.

12.2. Information about family relationships is posted on the basis of data provided by the Customer.

12.3. The Customer is responsible for the accuracy of genealogical information.

12.4. The Provider does not conduct genealogical research and does not verify family relationships.

13.1. The Website may provide the ability to specify the geolocation of the burial site.

13.2. The geolocation is specified by the Customer voluntarily.

13.3. The Provider does not guarantee the accuracy of the specified coordinates and is not responsible for errors in their determination.

14.1. The cost of services is indicated on the Website in manats (AZN) and includes all taxes.

14.2. Payment is made by bank transfer through the payment systems available on the Website.

14.3. The moment of payment is determined by the moment the funds are credited to the Provider's account.

14.4. The Provider is entitled to change the cost of services, while the cost of already paid orders does not change.

14.5. The Customer receives an electronic receipt or other payment document after payment.

15.1. The time for creating a memorial page is up to 5 (five) business days from the moment of payment.

15.2. The time for producing a QR plate is up to 10 (ten) business days from the moment the layout is confirmed.

15.3. The delivery time depends on the chosen delivery method and region.

15.4. The Provider is entitled to extend the completion time in the event of circumstances beyond its control, notifying the Customer.

16.1. The Customer is entitled to cancel an order before the services begin.

16.2. When an order is cancelled before the services begin, the Provider refunds the payment in full.

16.3. When an order is cancelled after the services have begun, a refund is made in proportion to the volume of work completed.

16.4. Refunds are made to the account from which the payment was made within 10 (ten) business days.

16.5. Memorial page creation services are services performed to an individual order and are not subject to refund after completion.

17.1. The Customer is entitled to make changes to the memorial page through the control panel.

17.2. The initial filling of the page (up to 10 photographs and 1 biography) is included in the cost of the service.

17.3. Additional changes may be paid in accordance with the tariffs published on the Website.

17.4. The Provider is entitled to correct technical errors on the page without agreement with the Customer.

18.1. The Customer is entitled to remove the memorial page at any time through the control panel or by contacting support.

18.2. Removing the page is an irreversible action.

18.3. If the page is removed within 14 days of payment, the Provider refunds the payment in full.

18.4. If the page is removed after 14 days, no refund is made, except in cases provided for by legislation.

The Provider is entitled to suspend access to the page or remove content in the following cases:

The Provider is entitled to carry out technical works that may temporarily restrict access to the Website. The Provider strives to carry out such works at night and to notify Customers in advance where possible.

21.1. The Provider is not liable for losses arising from the use of the Website, except in cases provided for by legislation.

21.2. The Provider is not liable for the content of information posted by the Customer and for the actions of third parties.

21.3. The Provider's aggregate liability for any order is limited to the amount paid by the Customer for that order.

22.1. The parties are released from liability for non-performance of obligations if the non-performance is caused by force majeure circumstances: natural disasters, military actions, epidemics, changes in legislation and other circumstances that the parties could not foresee and prevent.

23.1. The Provider is entitled to change these Terms unilaterally.

23.2. The new version of the Terms comes into force from the moment of its publication on the Website.

23.3. Continued use of the Website after the publication of the new version means the Customer's consent to the changes.

24.1. These Terms are governed by the legislation of the Republic of Azerbaijan.

24.2. All disputes and disagreements are resolved through negotiations.

24.3. If a dispute cannot be resolved through negotiations, the dispute is referred to the court of the Republic of Azerbaijan at the Provider's location.

24.4. The invalidity of any provision does not entail the invalidity of the remaining provisions.